Senior Manager - Business Excellence - Insurance

- Identify & Drive critical projects at Branches & Corporate with an intent to replicate it across all locations PAN India & generate QNI outcome.

- Facilitate capability building on key areas in the respective functions with an objective to develop a - critical mass- across the organization.

- Drive Project management process within the organization through a structured process including need identification, review, closure, sign offs & implementation.

- Engagement of self/team in Critical Strategic Initiative projects & High impact projects.

- Partner with stakeholders to Identify project opportunities through boot camp, brainstorming, BSC etc.

- Utilize Audit, Assurance & complaint reports to identify gaps & project opportunities.

- Monitor progress & establish reporting system through a dashboard for review by seniors/stakeholders. Intervene, seek intervention & establish governance mechanism wherever required.

- Facilitate timely execution of projects assigned to self & team.

- Post completion of projects, ensure change management for effective implementation, sustenance & replication.

- Establish QNI process with requisite sign off on financials

- Strategy definition for participation in National and International Quality forums

- Drive awareness around various Quality initiatives that the organization participates in.

- Draw end to end plan for driving participation across the organization or work groups as required to ensure effectiveness in the award cycle.

- Ensure robust tracking & control mechanism for effective governance.

- Administer R&R process for timely recognition of all key participants & support group.

Candidate Profile : Education : MBA

- Extensive hands on experience in the field of Quality & sound understanding of Lean & Improvement Methodology Engineering (at least 8-10 years)

- Must have successfully executed critical projects of cross functional nature in multiple geographies with multiple client business environment.

- Relevant experience in Service and BIFS industry