Senior Manager - Business Excellence - BPO

Responsibilities:

- Play a key leadership role, managing & leading quality assurance for the practise in scope, end to end

- Drive deployment of futuristic solutions to optimise Cost of Quality & minimise risk

- Strong governance on change management to ensure defect free delivery

Technical Skills (exposure to) :

-Overall, 8-10 years relevant experience, with Min. 6 years' experience with US Healthcare domain preferred; Insurance domain can be considered

- Min.6 years' experience in leading QA teams

- Six Sigma BB certified; Lean / Design Thinking certified would be an added advantage

- Demonstrated experience of leading projects & delivering benefits

- Experience in deploying digital solutions such as Analytics, Automations - would be an added advantage

- Build & maintain effective partnerships with key cross functional leaders, teams & solution partners

- Information security assurance, customer data privacy & risk management related to the practise

Qualifications:

- Senior Manager Business Excellence

- Bachelor or Master's degree in a technology, business or hybrid discipline

- US Healthcare / Insurance/ BPO/ Utilities industry exposure

- High analytical, written and oral communication skill.

- Experience in project Management & reporting (including risks, issues, action items).

- Experience in working with international clients, senior management and staff.

- Strong skills in Minitab,MS Excel, Powerpoint,

- Experience in RPA (particularly Automation Anywhere, UIPath and MS PowerApps) and data extraction tools, will be added advantage

Must Require Skills :

- Bachelor or Master's degree in a technology, business or hybrid discipline

- Proven Quality Assurance Strategy development & deployment experience

- Six Sigma BB/Equivalent certified, with excellent Analytics and Problem-solving skills

- Demonstrated capability to leverage technology in designing solutions

- Excellent Facilitation skill, presentation & communication (both written & verbal)

- Multi Geo stakeholders Management