27/10 Anshul Chaudhary
HR at CPA Global

Views:771 Applications:149 Rec. Actions:Recruiter Actions:50

Senior Manager - Billing/Order To Cash - KPO (10-13 yrs)

Noida Job Code: 859775

Principal Purpose of the Job:

The position exists to manage the billing team and plan the billing operations for various CPA product & services. The individual will be responsible for designing, implementing and enforcing procedures, as well as streamlining effective billing processes across different processes

Main Accountabilities:

Operations Planning:

- Define process flowchart for the billing operations; Set annual plans, metrics, targets for the team;

- Conduct periodic reviews of operations and facilitate better coordination within the team; Set team KRAs, agree on measurement systems and help team define action plans;

- Drive collaboration with other teams - Operations, Finance, etc. for operational targets, processes and policies (such as variance acceptance levels, penalty and credit policies, credit assessment, etc.);

- Plan and oversee annual internal audit of systems and processes in the team in order to set effective processes and systems for seamless billing operations

- Adherence to targets, budget

- Overall productivity of the team

Billing Management:

- Drive and monitor regular operations of the team through monthly reports and dashboards; Identify areas of systemic improvement in the Order to Cash process;

- Discuss process issues in billing operations with the team; Address any escalations from subordinates / sales / legal teams (e.g. disputes with P&L implication, credit limit approvals, taxation charges, etc.);

- Collaborate with finance / sales for policy discussion on billing terms, etc.; Review SLAs for processes related to the function on a periodic basis;

- Lead review meetings with the team and discuss constraints, resolutions and processes; Review credit terms / contract terms with clients, etc. before approving the final bill in the system in order to ensure that laid down processes and guidelines are being followed

- SLA & KPI- s

- Accuracy in details

- Reports

Client escalation management:

- Engage with the client, in case of an escalation; Understand key issues / concerns regarding billing; Put forth own perspective on the issue / concern;

- Provide clarity / assurance on issue resolution; Direct team to prepare an action plan to address any issues / concerns; Seek inputs from the client on the plan;

- Track the progress on plan, provide support and resolve deadlocks in order to address client escalation with regard to the global billing process of CPA Global

Operational excellence:

- Drive the culture of continuous improvement across systems and processes in the team; Identify new levers to increase productivity in the team;

- Review the Value Stream Maps prepared by the team; Encourage team to come up with new ideas / ways to enhance efficiency;

- Guide team to find ways to automate processes and systems in order to eliminate human effort an probability of error; Finalize the non-value adding steps and get a buy-in from team to remove those;

- Gather market intelligence on best market practices and drive efforts in imbibing them in the team processes in order to drive efficiency in day to day working.

People Management:

- Identify, prioritize and deploy action items for competency development in the team; Engage with employees; Direct and guide team on departmental issues; Identify, groom, reward and develop high performers and future leaders and hand hold them in their career through developmental feedback;

- Challenge and motivate the team for their growth, ownership and responsibility; Resolve escalated conflicts and grievances;

- Set clear and objective goals for team and drive them towards the achievement in order to engage, retain and develop a committed and cohesive workforce.

Ensure compliance with CPA Global's Code of Business Ethics and Corporate Conduct

Eligibility Criteria:

- B. Com Graduate with Masters in Finance (desired) with minimum 50% score throughout education

- Minimum 10 years of experience in various Billing / O2C domain

- Experience of managing key accounts / services billing for the organization

- Experience in end to end AR module & have should know impact from GL side

- Should have team Management experience of more than 6 years

Skills & Competencies:

- People Management

- Planning & Organizing

- Excellent Written & Oral Communication Skills

- Excellent in MS Office/ PPT & management reportings

- Eye for Detail and Analytics

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.