Senior Manager - Behavioral/Soft Skills Training - BPO

Sr Manager Behavioural/Soft Skills Training

This role is responsible for the learning management cycle with a focus on Behavioural training, Soft skills programs, content design & development, calendar rollout, training plan execution and vendor management while contributing to the overall people development strategy.

- Designing & implementation of behavioral/soft skill programs for the employees

- Create & implement specialized training programs

- Create specialized training material for different product lines & departments which can lead to high acceptance amongst the respective stakeholders.

- The job holder will also deliver training sessions on behavioral skills

- Technical Training Needs Analysis

- Training Program Design, Training Content Development

- Training Delivery & effectiveness measurement, Vendor Management

- Managing training Programs,

Desired Skills

- Graduate/ MBA HR with 10-15 years- experience.

- Experience in handling soft/behavioral skills training in a BPO environment at least 5 years

- Process training in a BPO sector is a Plus