JD for F&A Operations

Business Planning and review:

Coordinates with Account Manager for account plan (new areas of growth)

Transformation/Transition Coordination

1. Plans and reviews the people, Infra, Tech requirements with the transition team in order to finalize the target delivery model

2. Reviews and Sign off SOW/MSA to complete contractual process

3. Sign off training/certification methodology to ensure right skilling of the engagement

Operations:

1. Co-ordinate resource deployment across all processes for the engagement (Size, Span, Shift, Utilization, skill set) to ensure budget & pricing compliance

2.Idneitfy needs for training to ensure development across domain, Operations and Behavioral

Governance Planning:

Prepare Internal and External Governance model to monitor contractual compliance, employee engagement, performance and relationship health

Performance/Talent Planning:

1. Created scorecard for the engagement and flow it down to the team to ensure alignment on engagement objective

2. Creates career development & Succession planning for direct reportees to ensure sustainable employee engagement and motivation

Financial Review:

- Conducts monthly financial review with direct reportees and BU head and take corrective actions if any

Resource Optimization:

- Identify and implement opportunities for work redesign, Shift utilization, staff mix, staff utilization to meet/exceed internal financial goal

- Revenue Enhancement

- Validates and prepares business case for identified opportunities within existing service lines for growth

- CSAT

- Engages with the key client stakeholders on areas of improvements and commits resources in order to enhance customer satisfaction

Candidate should have strong experience in P2P/O2C/R2R Tower.

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