Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
01/08 Leela Sonawane
Search Consultant at Synapse Partners

Views:3272 Applications:517 Rec. Actions:Recruiter Actions:409

Senior Manager/AVP/VP/Director - Operations - Voice - BPO (10-20 yrs)

MP/Indore Job Code: 1134088

Role:

Director/AVP/Sr Manager/Manager - Operations

We are looking for candidates with:-

- Full time MBA/B.Tech from top 15 MBA/Engineering Institutes

- Have strong problem solving and decent communication skills

- Have track record of moving key business metrics using RPA/Process Transformation (Key parameter)

- Look forward to work in a fast paces, high growth environment. Can afford to spend long hours in office.

- Are ready to relocate to Indore (non-negotiable)

Experience:

- Experience of managing team size of 100-500 for period of 3-5 years

- Overall team management experience of 8-10 years

- Worked in international voice/non-voice processes for at least 5 years

Responsibilities:

- Manage Client success - Consistently exceed SLA targets, process improvement targets

- Team Management and Coaching - Guide and groom current and potential team leaders, assistant managers

- Design and Implement internal KRAs aligned with client success and Organization

- Independently create and modify SOWs, Client Review presentations, BCP documents

- Create number driven capacity models to fulfil volume targets as per seasonal

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.