Key Responsibilities: - Lead and manage customer service projects to deliver exceptional customer experiences - Collaborate with cross-functional teams to identify and prioritize customer service improvement initiatives - Develop project plans, including timelines, budgets, and resource allocation - Conduct regular progress updates to stakeholders and project team members - Ensure projects are delivered within budget and on schedule - Manage and motivate project team members to achieve project goals - Analyze project data and customer feedback to make data-driven decisions - Stay up-to-date with industry developments and incorporate best practices into customer service projects - Continuously monitor and assess project outcomes and make necessary adjustments. Expertise required/ Domain Knowledge : - Proven experience leading customer service projects - Strong leadership and interpersonal skills - Excellent project management and organizational skills - Good written and verbal communication skills - Ability to analyze data and customer feedback - Familiarity with customer service software and technologies

Mumbai

Senior Manager/AVP - Project Management 

Senior Manager/AVP - Project Management  ,Job Description for Senior Manager/AVP - Project Management  in Stalwart Management Consulting in  Mumbai for (8-20) years of experience. Apply Now!

Job Description for Senior Manager/AVP - Project Management  in Stalwart Management Consulting in  Mumbai for (8-20) years of experience. Apply Now!