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24/05 TP Singh
Managing Partner at TenHeads Consultants

Views:542 Applications:165 Rec. Actions:Recruiter Actions:1

Senior Manager/AVP - Process Excellence - BFSI (9-14 yrs)

Mumbai Job Code: 1264712

Senior Manager /AVP- Process Excellence


- The role exists to ensure comprehensive review of existing branch operational parameters and branch processes

- To ensure operational efficiency and regulatory compliance, reduce risk and provide the best customer experience.

- Review of process implementation at branches to ensure standardization

- Ongoing review of any new process, operational instructions, circulars being introduced / suggested by Operations / Product / CPU and identify any impact areas from branch banking perspective

- To be a central point of contact for all other departments / verticals for any rollout to branch banking

- Review / Monitoring, Analysing and Reporting Implementation of any new process changes in Branch Banking

- Analyse branch requirements in terms of feedback received from the end users in terms of branch and back end processes for best in class customer experience

- Identifying key pain areas of branch banking and coming out with solutions.

- The role will cover processes to be reviewed for a wide array of products - Account opening and maintenance, Tax/TDS, NR, AML, Deliverables, Lockers, Customer service, Teller areas - Clearing, Remittance and Cash and other related aspects of Branch Banking.

- Periodic review of processes implemented and measure the implementation at Branches through mystery shopping

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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