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04/04 Nikita
Senior Recruiter at Credence HR Services

Views:280 Applications:72 Rec. Actions:Recruiter Actions:6

Senior Manager/AVP - Presales - BPO (18-25 yrs)

Gurgaon/Gurugram/Hyderabad Job Code: 814418

Hiring for Senior Manager/ AVP for Presales Business Solutioning Role with a leading MNC.


1. A business solutions manager is responsible for ensuring ongoing business & account growth through proactive solutions, product/process ideation, and research enabled problem-solving.

2. This is a dynamic role, which requires the manager to provide ongoing business development and pre-sales support, collaborate with support (HR, transition, process excellence, operations, infra), account teams (both onsite & offshore).

3. The person must have prior experience with BPO & digital operations (content, Education, digital marketing), preferably in the communications and media space or other division.

4. The candidate should have a good handle on commercial modeling, capacity planning, automation levers, and other important solution elements.

Job Description :

- Lead RFP Solutioning and scoping; draft implementation plans, propose workforce, transition, due-diligence

- Coordinate with senior management to understand business priorities and develop effective solutions

- Perform bid-management, gather market intelligence and research

- Proactively work with both delivery & accounts sales team to identify business opportunities and relevant business cases; plan & execute proposals; commercial modeling

- Mentor junior members of the solutions team on best practices, business processes, and knowledge training

- Identify and analyze business risks and develop mitigation plans.

- Extend ongoing support (or lead) to business unit strategy initiatives around business development, knowledge management, quality, process improvement, etc.

Required Education :


- MBA or Master's Degree (From top-ranked colleges) like MBE/Economics/MFC/MIB

- Candidates will be preferred from Tier 1 or Tier 2 Colleges only.

Experience : 12+ years of experience in business solutions/Presales 


Industry Required : BPO or KPOset up

Skills :

- Possess knowledge on the competitive landscape & KPO,bpo business frameworks, while staying abreast with business trends and technologies/platforms (internal & external)

- Ability to synthesize research output through executive presentations & PoV documents

- Possess experience with handling commercial models (across location, shift support, language, skill set, process type, etc.)

- Expert-level knowledge of scoping, storyboarding, research methodologies

- Strong creative problem-solving skills

- Flexibility to manage multiple deals in a fast-paced environment with the ability to prioritize and multitask

- Customer service orientation with a focus on tangible outcomes

- Exceptional attention to detail

- Excellent written, oral communication & presentation skills

Nikita Uchwani
Specialist BFSI
7410033808

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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