08/10 Naini Arora
Recruitment Manager at Firstcall HResource Pvt Ltd

Views:3181 Applications:176 Rec. Actions:Recruiter Actions:33

Senior Manager/AVP - KYC Operations - BPO/KPO (9-20 yrs)

Mumbai/Pune Job Code: 621688

We have an urgent opening with BPO/ KPO

Location: Pune/ Mumbai

Exp: 9yrs+

Key Responsibilities : 

- Manage operations as delivery lead for global investment banking clients in reference data e.g. KYC, Client-on boarding, new client adoptions, Remediations, KYC Fresh

- Make process decisions that are financially responsible, accountable, justifiable, and defensible in accordance with budget of the domain

- Work towards improving client satisfaction and encourage new business prospects

- Take the lead in process improvement initiatives and also encourage and motivate team members to identify process improvement areas

- Identify growth opportunities within the organization for an individual and coach him/her to reach his/her professional goal

- Plan and allocate resources to effectively staff and accomplish the work to meet the productivity and accuracy

- Maintain up-to-date knowledge of KYC, AML regulations, policies and/or procedures. Carry out remediation projects, part of regulatory audits, aware of different deduction scenarios, UAT testing etc.

Desired Skills & Competencies:

- Exposure to AML(anti-money laundering) and Transaction Monitoring

- Experience in operations risks and controls,managing transitions / setup phases from an Ops standpoint

- Worked as SME for RFPs in KYC domain

- Led / managed process efficiency projects etc

- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

- Strong client relationship building skills

- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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