Senior Manager/AVP - KYC Operations - BPO/KPO

We have an urgent opening with BPO/ KPO

Location: Pune/ Mumbai

Exp: 9yrs+

Key Responsibilities : 

- Manage operations as delivery lead for global investment banking clients in reference data e.g. KYC, Client-on boarding, new client adoptions, Remediations, KYC Fresh

- Make process decisions that are financially responsible, accountable, justifiable, and defensible in accordance with budget of the domain

- Work towards improving client satisfaction and encourage new business prospects

- Take the lead in process improvement initiatives and also encourage and motivate team members to identify process improvement areas

- Identify growth opportunities within the organization for an individual and coach him/her to reach his/her professional goal

- Plan and allocate resources to effectively staff and accomplish the work to meet the productivity and accuracy

- Maintain up-to-date knowledge of KYC, AML regulations, policies and/or procedures. Carry out remediation projects, part of regulatory audits, aware of different deduction scenarios, UAT testing etc.

Desired Skills & Competencies:

- Exposure to AML(anti-money laundering) and Transaction Monitoring

- Experience in operations risks and controls,managing transitions / setup phases from an Ops standpoint

- Worked as SME for RFPs in KYC domain

- Led / managed process efficiency projects etc

- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

- Strong client relationship building skills

- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations