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24/01 Ankita
HR at GIPS

Views:1330 Applications:199 Rec. Actions:Recruiter Actions:0

Senior Manager/AVP - Credit Cards Operations - Bank (6-12 yrs)

Gurgaon/Gurugram/Noida Job Code: 789594

Job Description

Job Title - AVP/Sr Manager Credit Card Operations

Department - Credit Card Operations

Location - Gurgaon/Noida

Reporting To VP Credit Card Operations

Grade - AVP

Number of incumbents in the role

Reporting Relationship

Position Purpose (Provide a brief description of the general nature of the position; an overview of why the job exists; and what the job is to accomplish.)

The role involves managing credit card operations post acquisition processes like payments, marketing operations, settlement, chargebacks, and account maintenance etc. Process development/creation of SOP, drive Quality initiatives, Customer experience and Stakeholder management.

Position Responsibilities -

List in order of importance the major responsibilities of the job and the percentage of time spent on activities/Sub activities

Sr. Key Responsibilities - % Importance of Responsibility % Time Consumed

1. Efficiently manage all post-acquisition operations activities like payments, Marketing operations, settlement, chargebacks, account maintenance etc. 50% 60%

2. Manage Customer experience and quality framework of cards operation for qualitative delivery. 20% 20%

3. Manage and motivate large teams for effective performance management 10% 10%

4. Stakeholder management for smooth delivery of programs and products. Comply with regulatory and audit guidelines.10% 05%

5. Managing outsourced agencies and ensuring that they deliver on agreed SLA's and quality expectations. Identify gaps and continuously interact with vendors to improve overall delivery standards 10% 05%

Qualifications and Experience Requirement

Qualifications

Essential - Graduate / Post Graduate

- Experience

Essential - Extensive experience in managing credit card operations of large players.

a. Skills

Skill Attribute

Business Analysis - Good knowledge of credit card system and processes

- Ability to engage team, stakeholders and vendor to achieve business goals

Behavioural Skills

- Self-Driven and Proactive

- High level ownership & Accountability

- Analytical Thinking

- Team Work

- Excellent communication skills

Key Success Differentiators

- Efficient business delivery on all key parameters of post-acquisition cards operations

- Drive and engage large team to delivery high performance

- Managing stakeholders, regulators, audits and vendors effectively

- Support new initiatives / product launches

A. Functional Inter-linkages

Internal & External

Internal Operations / Services / Product / Sales / Risk

External Payment, CMS, loyalty program and other operational vendors

7. Business Head Authorisation

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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