Senior Manager/AVP - Business Analyst - Customer Onboarding

1. Act as an SME in assisting sales in identifying the client's critical business issues and stitching products into a solution which solves the issue identified. This team will be responsible for the final delivery of the designed solution and required to engage and manage internal and external delivery teams.

2. Conduct workshops for assessing client needs and create an approach for a technology-enabled solution via assessment of maturity of client processes and understanding their existing processes and points of integrations

3. Analyze the customer requirements and collaborate with internal and partner teams to devise the right technology enabled solutions for last mile consumption

4. Review the existing client processes suggest modernization of processes wherever necessary

5. Create end-to-end solutions for customers leveraging the company and partner products capabilities to manage custom implementations by representing the voice of the customer.

- Setup and manage program governance on client implementations

- Obtain buy in on complex decisions from client and internal team stakeholders.

- Identify risks, bottlenecks on implementation projects and their resolutions

- Ensure the delivery of the product meets client requirement

- Ensure proper disclosure of product information in marketing collaterals/ brochures/articles, etc. and are in accordance with the company's vision

7. Identify and create metrics and KPIs for customer implementations to define success.

8. Constantly monitor and improve on the metrics to deliver a superior customer experience.

9. Build strong relations with clients by continuously interacting with them and collecting feedback on the solutions implemented

10. Support post-production implementation and usage