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15/09 Nikhil Garg
Deputy Manager - Talent Acquisition at SearchBourne Consulting

Views:305 Applications:97 Rec. Actions:Recruiter Actions:7

Senior Manager/Associate Vice President/Practice Head - Presales - BPO (12-18 yrs)

Delhi/Hyderabad/Pune Job Code: 848405

Line of Business -Consumer/Retail

Reporting To- Global Head

Designation Sr. Manager / Associate Vice President

Location -Pune/Hyderabad/Delhi Total

Experience 12-18 years


- Master's / Bachelor's degree or foreign equivalent required from an accredited institution

- Minimum 12 Years + of Work Experience including min 5 years in Pre-Sales & Solutions.

Key Result Areas

The Pre-Sales Leader is responsible for supporting the Sales team in closing medium to Large sized deals in the Consumer business line within DOP. He/she is responsible for supporting the sales team in winning the deal by putting together a solution (in collaboration with the SMEs) that addresses client requirements while ensuring our interests are met.

Roles and Responsibilities:

- Responding to RFx / Bid

- Creation of pro-active proposals for clients in discussion with sales teams

- Coordination with all stakeholders (sales, solutions, operations, pricing, transition, technology, facilities et al) to ensure timely and high-quality proposal submission

- Managing client visits at our centers during lead to closure cycle

- The role will require acquiring a thorough knowledge of our capability and credentials in DOP and the existing solutions and offerings in this space.

- Act as a custodian of all go to market (GTM) decks and offerings in the BPO space.

- Understanding and translating buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings

- Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other groups

- Aligning final solution architecture (including the statement of work, schedules, and other contractual documents) with final terms and conditions

Commercial and Financial Responsibilities :

- Preparing the BD to spend estimate, schedule, work plan, resource/sourcing plan

- Understanding and clearly defining the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and to deliver the defined scope of services and contacts

- Working with internal teams and client representatives to create agreeable terms for documents such as MSA, NDA, etc as part of SL offering

- Ensuring legal, environment, and other compliance as applicable in collaboration with the Legal, IMG, FMG, and other support teams w.r.t the Service Line offering

Knowledge Management:

- Working on case studies to be published to the external world

- Creating collaterals, account dockets, etc that can be reused by the team

- Creating standardized templates for replicating across RFPs

- Strong commitment to delivering value to clients

- Strong business acumen and understanding of financials

- A penchant for sales in BPO/Industry

- Strong Client management experience

- Good adaptability to different and changing environments

- Good executive presence

- Prior experience in Consumer (Retail) Industry is mandatory.

Women-friendly workplace:

Maternity and Paternity Benefits

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