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Account Manager - Recruitment at Firstcall
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Senior Manager/Associate Vice President - Pharmacovigilance Operations - BPO (12-22 yrs)
A Leading BPO is hiring for Sr.Manager/AVP Pharmacovigilance Operations for Kolkata Location
Experience: 12+ yrs (Should be associated currently/previously with BPO)
CTC: 24-36 L
Education: Registered Pharmacist, M. Pharma/B. Pharma Preferred, Life Sciences academics is a must
Shift Timings: 2:00PM-6:00AM
Principal Responsibilities -
- Independently manage PV account including multiple LOBs, ~100+ FTE
- Manage service levels for LOB and take steps for continuous improvement.
- Ensure compliance to SOW, MSA
- Prepare review decks and front end weekly/monthly/quarterly reviews
- Meet revenue and margin targets
- Lead project management for new business ramp and other new initiatives, as needed.
- Conduct weekly internal reviews with DRs and drive outlier management within the process
- Team member appraisal for DRs and ensure adherence for the team
- Capacity planning in coordination with WFM
- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet
- Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goal.
Chaitansi
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