Senior Manager/Associate Director - US Payroll - BPO

Senior Manager /Associate Director - US Payroll

- Directly manage the internal payroll team providing leadership on operational effectiveness and all performance management, career development and organizational effectiveness plans

- Direct all team activities to ensure accurate and timely processing of payroll and all related activities

- Establish and implement best practice payroll solutions to business requirements across HR, Compensation, Finance, Corporate Tax, Compliance, Audit, Benefits, and other key stakeholders

- Ensure all payroll practices are in compliance with company policy and all statutory rules and regulations governing regular and overtime payments, reporting, taxation, W-2 production, and garnishments

- Oversees the processing of regular and special payrolls (e.g. bonus, etc.), including all pre and post controls and validation

- Identify and implement, when needed, new earning and/or deduction codes based on new processes; develop and validate related general ledger strategy; and document said processes

- Manage bank reconciliations by ensuring all wires transfers are accurately processed through banking and accounting

- Project manage and lead all IT and HR testing, auditing and implementation of systems updates

- Accountable for leading a team responsible for management of outsourced relationships and all daily operations required to execute accurate and timely payroll services, including evaluating payroll self-service effectiveness

- Direct all payroll vendor management activities including scope development, negotiating change orders and rates, oversight of service level agreements, invoicing, site visits, and auditing/testing to ensure tax compliance, payroll accuracy, and high quality service

- Develops and maintains payroll vendor metrics scorecards and manages metrics related to process quality and productivity; presents key metrics to senior leadership.

- Requires a proven track record of in-depth management, leadership, technical and communication skills as well as extensive experience in building and maintaining relationships

- Able to manage diverse staff, developing and implementing strategies to motivate personnel and build a strong cohesive team; must be able to develop individual and team objectives and measure performance accordingly

- Proven ability to manage remote vendor operations resources

- Expert knowledge of US/UK/India Global payroll laws and payroll operations

- Expert understanding of payroll regulations, state compliance, FLSA, DOL, and other policies and laws that overlap with payroll

- Strong analytical, quantitative, problem solving and process design skills

- Superior communication and customer service skills

- Self-starter, self-directed, self-motivated with the ability to multi-task without missing deadlines

- Flexible and willingness to take on additional or changing responsibilities as the function grows or changes

- 12+ years of experience managing payroll processes in a high volume, multi-state, international, and exempt/non-exempt environments including expertise reconciling payroll to the general ledger

- 12+ years of U.S. federal, statutory and local tax remittance experience

- 10+ years of experience managing and developing employees

- 10+ years of vendor relationship management experience

- 5+ years of project management experience

- Executive level communication, public speaking, and influencing skills required

- Experience using Workday preferred

- Active member of American Payroll Association (APA) required

- Certified Payroll Professional (CPP) required

- Global Payroll Management Certification desired

- Strong Microsoft Excel, Word, Project, and PowerPoint software experience required