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14/08 Monali
Associate Recruiter at Talpro

Views:2833 Applications:273 Rec. Actions:Recruiter Actions:69

Senior Manager/Associate Director - Reverse Logistics - eCommerce (1-6 yrs)

Delhi/Gurgaon/Gurugram Job Code: 732137

- Managing overall Reverse Logistic Process

- To ensure timely pick ups from customers by coordinating with logistic partners

- To engage with multiple stakeholders for network-wide program implementation

- To coordinate development of tech products with the product team in line with the process requirements

- Expansion of Open pick ups ( Doorstep QC ) by aligning existing partners / on-boarding new partners

- Managing customer experience matrix in Reverse Logistics leg

- Quality Centre Operations

- Managing Return to shipper shipments and to work continuously on improvement in seller experience

- Managing seller disputes, identification of gaps and to ensure continuous improvement

- Managing team and work towards having superior customer as well as seller experience

- Vendor On-boarding and Vendor Management in reverse Leg

- Managing overall PNL in Reverse Leg and drive cost saving initiatives

Education/Experience:

- Bachelors / Master's Degree in any discipline

- 1 to 5 years of experience in E-commerce supply chain background

- Excellent analytical & problem solving skills

- Basic SQL Data Extraction skills

- Good Project management experience

- Good knowledge of ground courier operations

- Ability to influence other teams and align them towards the common goals

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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