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16/09 Shashi
Recruiter at Windows Consultants Pvt Ltd

Views:1734 Applications:684 Rec. Actions:Recruiter Actions:146

Senior Manager/Associate Director - Employee Relations - BPO/ITeS (10-16 yrs)

Gurgaon/Gurugram Job Code: 848808

Senior Manager/Associate Director - Employee Relations (Individual Contributor)

Job Summary :

Employee Relations :

- Promote an open and transparent culture to raise issues & grievance and facilitating forums to share the same.

- Provide expert advice and guidance to service line leaders as well as internal HR teams in managing wide range of employee relation issues.

- Be a subject matter expert in local statutes/regulatory requirements related to employment practice and provide guidance, whenever required.

- Clarify and interpret human Resources policies to the Leaders, Managers & employees.

- Handle employee related grievance on any violation with regards to code of conduct and integrity related aspects.

- Effectively manage high risk cases, work with Senior stakeholders across the geographies, ensure compliance and governance while handling matters related to regular and temporary workforce.


- Conduct investigations related to misconducts, discipline, harassment, integrity and work ethics.

- Proactively develop and deploy employee relation interventions to mitigate people risk.

- Work with talent teams to understand impact of global change and need for a localized policy/exception to global policy.

- Constantly watch socio-political and regulatory landscape and provide timely advice for incidence management.

- Ensuring effective usage of the Early warning systems by driving compliance on usage in proactively predicting attrition.

- Publish and govern the attrition cases to the business leaders and share analysis and on the attrition trends.

- Also partner with them to help design and formulate policies to help keep the same in control.

- Conduct retention and exit interviews to gather the information to delve deeper on the reasons for employees to leave the organization.

Education & Experience :

- Minimum 10+ years of prior human resources experience preferably in a high-tech environment as a Human Resource Solution Partner.

- Minimum of 7+ years of relevant experience as an Employee Relations specialist.

- Must possess experience within a dynamic fast-paced organization.

- Must be a self-starter, have the ability to multi-task and manage/drive multiple projects simultaneously, possess good problem-solving, detail orientation, and conflict resolution skills, and strong facilitation/influencing skills.

Preferred Qualifications :

- Relevant experience in BPO/ITES Industry (10+ years)

Required : Masters in Human Resources or other related education.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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