Senior Manager/Associate Director - Employee Relations - BPO/ITeS

Senior Manager/Associate Director - Employee Relations (Individual Contributor)

Job Summary :

Employee Relations :

- Promote an open and transparent culture to raise issues & grievance and facilitating forums to share the same.

- Provide expert advice and guidance to service line leaders as well as internal HR teams in managing wide range of employee relation issues.

- Be a subject matter expert in local statutes/regulatory requirements related to employment practice and provide guidance, whenever required.

- Clarify and interpret human Resources policies to the Leaders, Managers & employees.

- Handle employee related grievance on any violation with regards to code of conduct and integrity related aspects.

- Effectively manage high risk cases, work with Senior stakeholders across the geographies, ensure compliance and governance while handling matters related to regular and temporary workforce.

- Conduct investigations related to misconducts, discipline, harassment, integrity and work ethics.

- Proactively develop and deploy employee relation interventions to mitigate people risk.

- Work with talent teams to understand impact of global change and need for a localized policy/exception to global policy.

- Constantly watch socio-political and regulatory landscape and provide timely advice for incidence management.

- Ensuring effective usage of the Early warning systems by driving compliance on usage in proactively predicting attrition.

- Publish and govern the attrition cases to the business leaders and share analysis and on the attrition trends.

- Also partner with them to help design and formulate policies to help keep the same in control.

- Conduct retention and exit interviews to gather the information to delve deeper on the reasons for employees to leave the organization.

Education & Experience :

- Minimum 10+ years of prior human resources experience preferably in a high-tech environment as a Human Resource Solution Partner.

- Minimum of 7+ years of relevant experience as an Employee Relations specialist.

- Must possess experience within a dynamic fast-paced organization.

- Must be a self-starter, have the ability to multi-task and manage/drive multiple projects simultaneously, possess good problem-solving, detail orientation, and conflict resolution skills, and strong facilitation/influencing skills.

Preferred Qualifications :

- Relevant experience in BPO/ITES Industry (10+ years)

Required : Masters in Human Resources or other related education.