Senior Manager/Associate Director/Director - Transactional Quality - OTA/Travel Industry

We are a Leadership Search company and our robust and time tested leadership management processes have evolved over the last 33 years.

We are looking for a "Senior Manager / Associate Director / Director - Transactional Quality" for one of our fastest growing MNC client - Online Travel Agency Aggregator.

Core Finance candidates need not apply.

Job Description:

- Raise the bar of Transactional Quality for all Business Processes of OTA where Transactions/Payments/money exchange is happening.

- Monitor and Raise Transactional Quality of Pricing of Tickets, Fare Filling, Bookings of Tickets, Ticketing,- Exchange, Cancellations and Refunds with a view to reduce exposure and improve payment quality and revenue.

- Deep dive into data, drive SWOT / CAPA, develop business insights, analyse trend & gaps to implement improvements in People, Process & Technology to improve Transactional Quality.

- Monitor/report/improve Transactional Quality metrics.

- Design MIS for the Transactional Quality team to enable decision making by leadership team.-

- Drive and take CAPA to ensure- a and identify trends/root causes in order to draw conclusions and design action plans, and long term Quality strategy.-

- Work with Intelligence and Analytics teams to drive improvements across regions and languages.-

- Liaise with the Project, Operations, Quality, Finance and Training Teams to ensure Transactional Quality is met.

Skills :-

Knowledge of Online travel agencies operations is Mandatory.-

Hands on Experience of Online Travel Business Transactions.

Financial Background would be a plus point.

Should have managed at least 50+ members.-

Call center environment with US timings or back end operations experience is required.

If interested, Please forward your CV or contact at 9080268461