17/10 Nicoleta
Senior Consultant at AceProHR

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Senior Manager/Associate Director - Customer Success - FinTech (10-16 yrs)

Bangalore Job Code: 857100

- Our Client is one of the fastest growing Fintech firms in the country

- With funding upwards of 50 Million USD in the last 6 months - they are rapidly capturing market share

Role and KRA's:

- Ensure Customer success through

- Managing Multiple channels of communication - Phone/ Chat/ Email / WhatsApp--others

- Managing a team of 100 through Team Managers

- Analysing Dashboards and identifying common themes of customer disinterest, or confusion

- Creating training programmes based on the above

Team Leadership:

- From Training inputs to day to day performance management

- Creating / re Design SOP

- Identifying associates with potential to grow

- Mentoring team Members

Person profile:

Essential - Fintech Experience

 Essential - Multi- channel customer interaction experience - Mail, chat, Phone,...

- Essential anchored a large teams

- Graduate or Postgraduate with at least 10 years experience with excellent communication skills and managed a team with 50+ folks

Women-friendly workplace:

Maternity and Paternity Benefits

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