- Our Client is one of the fastest growing Fintech firms in the country - With funding upwards of 50 Million USD in the last 6 months - they are rapidly capturing market share Role and KRA's: - Ensure Customer success through - Managing Multiple channels of communication - Phone/ Chat/ Email / WhatsApp--others - Managing a team of 100 through Team Managers - Analysing Dashboards and identifying common themes of customer disinterest, or confusion - Creating training programmes based on the above Team Leadership: - From Training inputs to day to day performance management - Creating / re Design SOP - Identifying associates with potential to grow - Mentoring team Members Person profile: Essential - Fintech Experience &nbsp;Essential - Multi- channel customer interaction experience - Mail, chat, Phone,... - Essential anchored a large teams - Graduate or Postgraduate with at least 10 years experience with excellent communication skills and managed a team with 50+ folks

Bangalore

Senior Manager/Associate Director - Customer Success - FinTech  

Senior Manager/Associate Director - Customer Success - FinTech   ,Job Description for Senior Manager/Associate Director - Customer Success - FinTech   in AceProHR in  Bangalore for (10-16) years of experience. Apply Now!

Job Description for Senior Manager/Associate Director - Customer Success - FinTech   in AceProHR in  Bangalore for (10-16) years of experience. Apply Now!