Senior Manager/Assistant General Manager - Lead - Digitization & HR Operations - Hospital Group

Job Title: Lead - Digitization and Employee Services

Band: Senior Manager / Assistant General Manager

Department: Human Resources

Location/Unit: Kolkata

Position Reports to : DGM-HR, Head Digitization and Employee Services

Key Relationships : All Unit HR Heads, All HODs, Corporate HR and Finance teams, external consultants and vendors

Main Objective of the Role :

Partner and drive the implementation of HR Digitization Processes across the Hospital Group. Redesign, Standardize, Implement and Review of HR processes and policies. Drive Employee Benefits, Retirals, Payroll and Compliance Management including periodic audit checks. Drive standardized and effective processes to increase efficiency and enhance quality within the team and cross functional stake holders.

Key Responsibilities :

Digitization :

- Drive and implement digitization initiative within the team

- Program manage the adoption of technology with employees including use of mobile platform

- Implementation of process with the HR team across Hospital units for driving error free data input management.

Payroll Administration :

- Oversee the smooth, accurate and timely processing of salary credits for all employees.

- Oversee the preparation of salary inputs based upon attendance records

- Co-ordinate with Hospital units, Outsourced Agency and Finance Department for timely salary processing.

- Co-ordinate for submission of tax declarations, saving's proof of employees to the Outsourced Agency

- Analyzing the Payroll process issues with the team and provide report on variance.

- Accurate Leave and Attendance Management

Full and Final Settlement :

- Initiate the full and final process for all exits and act as an integral part of the Full and Final Settlement vide preparing full and final inputs of all resignees (on rolls, retainers, and transfer cases).

- Coordinate with Outsourced Agency and Finance Department for fast clearance and smooth exits.

Employee Communication and Culture Management :

- Oversee the preparation and issuance of letters like warning, termination, resignation acceptance, experience.

- Conduct periodic meetings with the employees and provide structured feedback on VOE (Voice of Employee)

- Oversee the preparation of different kinds of MIS Reports on weekly, fortnightly and monthly basis.

- Proactively seek guidance from Unit HR Head/Head - HR, Hospitals on any issue which pertains to the HR Climate of the unit

Audit :

- Monitor uploading Investment Declaration data of Employees

- Verification of Investment Proofs on a yearly basis

- Ensuring statutory audit without any negative remark from Auditors

- Gratuity and Leave Encashment Actuarial Valuation on a quarterly basis.

- Fulfillment of Internal Audit requirement. Addressing queries raised by Auditors.

Major Job Qualifications / Specific Skills

Required Education: MBA Human Resources/ IR

Preferred Education: MHA or its equivalent

Experience : 8-10 years of relevant experience preferably experience in health care/hospital industry

Knowledge and Specific Skills :

- Substantial knowledge of HR practices, Laws and statutory compliance

- Strong customer focus and good analytical skills

- Excellent database management, documentation, communication and interpersonal skills

- Ability to understand business requirements and deliver on expectations from business leadership

- Ability to work with cross functional and/or virtual teams and bring about win-win solutions to challenges

- Self-motivated, conscientious, hard-working and determined individual and team Manager

- Knowledge on implementation of Digitization

Required Critical Behavioral Competencies :

- Passion for Excellence

- Results Orientation

- Communication Skills

- Customer Focus

- Integrity & Ethics

- Building Relationships & Partnerships

- Strategic Thinking & Execution

- Planning & Organizing

- Problem Solving and Decision Making

- Functional Expertise