Consultant at Innoquest
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Senior Manager/AGM - Process Excellence - BPO (7-16 yrs)
A global BPO with domain expertise in back office processing, contact centres and HRO solutions with 40000+ employees worldwide.
Mandatory Ask:-
1. Open to US Shifts (Evening Shifts)
2. Overall 8-15 years of experience, of which at least 3- 6 years in US Healthcare Quality in a Payer Process.
3. Six Sigma Black Belt
Key areas of responsibilities (KRAs)
- Client / Strategic Quality& related duties
- Support the Automation initiatives from a co-ordination & post implementation standpoint; interface between Technical design team & Operations
- Manage portfolio of improvement / reengineering projects for the vertical
- Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc
- Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology
- Generate business impact through Improvement initiatives.
Desired Profile :
- Willingness to work in shifts even such as 5.30PM to 2.30AM IST with negligible work from home opportunity (based on dynamic business needs)
- Overall 8-15 years of experience, of which at least 3- 6 years in US Healthcare Quality in a Payer Process.
- Certified Six Sigma Black Belt from reputed BPO/KPOs with minimum 6 years of experience in the role of Quality at various levels. MBB training or certification would be an added advantage
- Graduate/Post Graduate
- Masters in Business Administration or any Post-graduation will be an advantage.
- PMP or Prince2 or similar Project Management certification
- ISO 9001, COPC certifications / experience would be desirable
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