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16/04 Snehal Mandaokar
Co-Founder & CEO at Toran Global

Views:1431 Applications:61 Rec. Actions:Recruiter Actions:33

Senior Manager - After Sales Support - Engine Service - Genset & Industrial Applications - Domestic Markets (8-16 yrs)

Gurgaon/Gurugram Job Code: 562116

Role:

In-charge for After Sales Support for Engines supplied for Genset and Industrial Applications for Domestic Markets (Dealers & OE Management)

Location : Gurgaon

Academic Qualifications: BE Mechanical / Electrical

Experience : 10 ~ 16 yrs in Engines Service

Team Size : 6~8

Job Role:

- Development and deployment of service policies / procedures, warranty policy / procedures to support products through buyers / channel / OEs

- Development of competence of customer service team/ channel service team to support products

- Customer support excellence driving- best in class customer support processes creation and implementation

- Customer interaction mechanism firming up and response driving

- Creation and establishment of service support models in line with customer requirements, periodic review and augmentation of network

- Customer /Channel issue resolution driving (product, service, spare parts, claims or service policy related)

- Product issues resolution driving with support of back end organisation

- New product monitoring and feedback processing

- New product support readiness ensuring at the time of launch of new products

- Communications of product changes / improvements / release of bulletins

- AMC, Parts and lubes business opportunity assessment, target setting and business driving, parts pricing

Desired Competency:

- Engine Technical Knowledge

- Knowledge of Service / warranty Systems and competitor practices

- Managing service providers

- Service strategy formulation

- Communication & Networking

- Customer Focus

- Managing Tasks

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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