Recruitment Manager at Firstcall HResource Pvt Ltd
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Senior Management Role - Business Improvement/Business Excellence - Healthcare Domain - BPO/KPO (12-25 yrs)
We have an urgent opportunity with one of the largest BPO/ KPO
Certification: BBC/ MBB
Exp: 12 yrs+
Looking for the candidates having exposure into business excellence and improvement into Healthcare domain
- Manage portfolio of improvement / re-engineering projects for the vertical
- Lead improvement/re-engineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc
- Lead Capability building of the operations/support function teams in improvement methodologies
- Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology
- Mentor and lead improvement projects
- Generate business impact through Improvement initiatives.
- Around 12+ years, 3-5 years of BPO experience in Healthcare
- Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.
- Work experience in MNCs or reputed organizations will be an added advantage.
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