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Recruitment Manager at Firstcall HResource Pvt Ltd
Views:276 Applications:70 Rec. Actions:Recruiter Actions:10
Senior Leadership Role - Transactional Quality - BPO/ITeS/KPO (9-22 yrs)
We have an urgent opportunity with one of the largest BPO/ KPO
Location: Chennai/ Bangalore/ Gurgaon/ Pune
Level: Sr leadership Level
Domain: AML/KYC/ Retail/ F&A/ Travel/ Mortgage
- Manage and lead a team of Transactional Quality resources and Managers, and drive accuracy and SLA compliance for CPS processes.
- Plan, direct or coordinate quality assurance program across CPS
- Develop, Implement and review statistical analysis that identifies defects, exceptions to quality processes, test methods, service and trends
- Ensure compliance of all quality control documentation, document change activities and record retention requirements.
- Work as a point of contact to drive conversations with Stakeholders and Account leaders, to ensure appropriate staffing, training, utilization and effectiveness of CPS TQ function for aligned accounts.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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