Recruitment Manager at Firstcall HResource Pvt Ltd
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Senior Leadership Role - Quality - BPO/KPO (12-23 yrs)
We have an urgent opportunity with one of the largest BPO/ KPO
Level: Sr Leadership Level
Domain: F&A Quality
Black belt Certification is must
- Excellent leadership skills Problem Solving tools / analytical skills
- Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC etc.
- Single point of contact for Quality Support of Client Account(s)
- Ensuring implementation of Quality Standards in the Account Providing High Quality
- Business analytics support to Management team Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating the launch of projects around these opportunities
- Leading high impact Six Sigma and Lean projects Mentoring Green Belts
- Security Roles & Responsibilities Updates himself regularly with Company policies on Information Security Management System.
- Ensure subordinates are aware of Company policies, in particular those on Information Security.
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.
- Ensure Process adheres to legal & regulatory requirements