Recruitment Manager at Firstcall HResource Pvt Ltd
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Senior Leadership Role - Procurement Operations - BPO/KPO (10-25 yrs)
We have an urgent opportunity with one of the largest global BPO/ KPO
Level: Sr Leadership Level
Role: Procurement Operations
Should have handled a team of 100+ people
- Involved in operations and strategic business review. Works closely with the multi geo, multi country and multi-language teams to implement strategic business actions for the client
- Is the owner of the SOW for the account and is responsible to ensure adherence to the same.
Client and Vendor management : Will drive business and interfaces with the clients with respect to reviews, reports and escalations. Will work with technology partners to implement, review and for escalations
- Leads a team of Account managers/ leads to ensure that the service delivery levels meet the client defined performance parameters.
Financial Management : Participate in Planning, Infrastructure Utilization, Optimization of overhead cost
- Promotes and fosters an environment where innovation can take place
- Understands the business and the volatilities and proactively manages risks and issues. Can read early warning signs and provide advice and plans to deal with them
- People management : Ability to manage an average team size of 150+ members
- Managing Retention, talent management and ensuring healthy diversity mix within the team
- Create cross-functional project teams to encourage team building & employee development
- Identify key resources and provide direction required for meeting project objectives.