Talent Acquisition Lead at HR Express
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Senior IT Infrastructure Support Manager - ITIL (15-18 yrs)
1. Required Qualifications/Certifications
- Technology certifications or Bachelor's degree.
- Professional IT accreditation or qualification is desirable
- ITIL Practitioner is essential
- COBIT foundation or equivalent is desirable
2. Experience Requirements
- Minimum of 15 years of proven experience in managing and maintaining medium to large corporate IT Infrastructure / Server Administration / Remote Support / Network Support / Service Delivery with at least 7 years in management role
3. Knowledge Requirements
- Expertise in VMware ESX, Citrix, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows)
4. Core Responsibilities
- Driving operations and support of all IT- Infrastructure- across multiple locations and a data center in the UK, which hosts bank's critical applications and services such as end user computing platforms (Citrix, VDIs etc.), Online Services, Contact Center Solutions etc.
- Responsible for Data Centre Operation & Maintenance, Service Desk Operations and Day to day IT Operations Management
- Driving excellence in service delivery execution and ensuring achievement of operational outcomes; resolving change, project issues etc.
- Championing and leading the implementation of ITIL processes and procedures
- Facilitating 24x7 support of the operations and delivery from offshore.
- Owning and continually improving the delivery methodologies to reduce cost and improve quality; facilitating continuous improvement of processes.
- Identifying & managing vendors for procurement for all IT products; closing vendor contracts and performing gap analysis where required.
- Tracking team performance through review of weekly reports, identifying areas of improvement and sharing best practices with the team.-
- 5+ years working as an IT- manager- and/or IT Service Manager or relevant experience.
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