Job Title : Senior Team Lead, Administer to Work

Qualifications (Education/Experience/Certification):

- Valid experience of 5-7 years in HR domain.

- Graduation/Post graduation is required.

Ideal Candidate :

- Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration

- Strong project management skills applied in a business/corporate environment

- Experience in managing multiple design project

- Strong customer management and team management skills

- Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.

- Handle employee requests according to the project deadlines - Handle complex problems
raised by customer and provide solution
- Handle customer communication and customer Reporting

- Exhibit strong problem-solving and business acumen skills.

- Excellent job organization and time management skills

- Attention to details and very good analytical skills; Good verbal and written communication skills

- Team Management skills

Roles & Responsibilities :

- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds.

- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.

- Manage customer engagement.

- Provide clarification of HR policies and procedures

- Manage the process according to Company methodology and/or agreed transition plan

- Organize knowledge sharing sessions both within the team and cross teams

- Update all required process documentation (process maps and procedures)

- Resolving errors, escalations and issues on time

- Develop, mentor, and coach junior team members

- Develop process excellence in Operation activities

- Ensuring quality and timeliness of work

- Focused, diligent, high on quality and timeliness are the basic requirements for the role

- Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.