Senior Group Manager - Project Management (Transition)

Company Profile : Leading Business Process Management (BPM) company.

ONLY FEMALE CANDIDATES

Job Description :

Key responsibilities :

- Lead large/multiple transitions of clients' processes

- Thorough project planning and reporting to clients, internal stakeholders and transition leaders

- Thorough and proactive project review - Risk, Issue, escalation and milestone management Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

- Manage project escalations and conflicts in projects

- Mentor and coach direct reports to aid in their development

- Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution.

- Customer Experience - understand client needs, wants and expectations and manage them effectively

- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Required to lead multiple initiatives / projects concurrently (where applicable) Compliance and continuous improvement to the Transition Methodology

- Respond to RFI/ RFPs along with the solutions team Able to take on additional responsibilities in the transition function (e.g. capability building)

Qualifications and skills :

- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- Strong CRM skills

- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc.

- PMP or other project management certification is a plus

- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

- Supplemental: Maintaining an established work schedule and strong work ethic

- Very strong analytical, planning, organizational, and time management skills

- Strong research skills including gathering and analyzing data from multiple sources

- Effective reporting and documentation skills

- Ability to maintain discretion and confidentiality

- Working in a cross-functional team and environment

- Financial acumen Interpreting and applying rules, regulations, policies, and procedures Technology and system orientation

- Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

- Effectively using organizational and planning skills with attention to detail and follow through.

Competencies/ Skill set :

- Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions

- At least 5 years of intense customer facing roles

- Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable

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