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23/03 Sneha Shetty
Consultant - Recruitment at Bask HR Consulting Pvt. Ltd

Views:235 Applications:67 Rec. Actions:Recruiter Actions:28

Senior Group Manager - OTC Operations - BPO (8-20 yrs)

Pune Job Code: 811283

Parameters :

- Minimum 8 years of experience into managing end to end OTC Operations

- Excellent communication skills and demonstrated client management experience

- Qualified Chartered Accountant or MBA equivalent is preferred

Job Description :

- OTC Domain Tower Lead (Media US customer)

- Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business.

- Managing client partners, sales leaders and operations leader as a single point of contact for the customer.

- Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required,

- Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs.

- Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

Women-friendly workplace:

Maternity and Paternity Benefits

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