About the company:-  A global business services firm that transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. With a presence in 25 countries at 125+ locations and a staff of more than 90,000 globally who speak 40+ languages.  The Role  Looking for a seasoned professional who is expected to manage the delivery & operations for domestic Insurance vertical, leading all the interactions with the client. Good understanding of P&L is must.  Job Description: -   - Managing delivery of the Insurance vertical  - Delivery Metrics and contractual SLA management  - Day to day Client management  - Lead all client and internal calls for the process, single point of contact  - Direct Workflow, Training and other shared services for optimum functioning of account  - Single point of contact for all financial decisions regarding the account  - Manage attrition and career planning of all employees within span of control  - Grow account strategically to increase top line for the organization  - Manage and improve profitability of the account  - Ensures continuous improvement in service delivery through Process Improvement Initiatives  Desired Skills:  - Understanding of the Insurance domain in a contact center environment  - Knowledge of leading delivery with Voice business services is mandate. Ability to monitor efficiency parameters (seat utilization / shrinkage / attendance management etc)  - Ability to manage client expectations and drive high eSat / VOC  - Strong financial management acumen. Understanding of P&L  - Strong understanding of contracts and key BPO dynamics governing them  - Strong customer service orientation and client management skills  - Robust experience of driving key customer metrics like NPS/ CSAT  - Fundamentally a strong people manager. Should be able to guide a team to success

Andhra Pradesh

Others

Senior Group Manager - Insurance Vertical - BPO 

Senior Group Manager - Insurance Vertical - BPO  ,Job Description for Senior Group Manager - Insurance Vertical - BPO  in Crossway Consultants in  Andhra Pradesh Others for (15-18) years of experience. Apply Now!

Job Description for Senior Group Manager - Insurance Vertical - BPO  in Crossway Consultants in  Andhra Pradesh Others for (15-18) years of experience. Apply Now!