We work with a leading global background screening and workforce solutions providers. The key services include on-demand employment background checks, drug testing, Form I-9, employment and education verifications. Candidate should have extensive operating experience particularly in criminal research for US and managing the background screening blended process i.e. involving data & voice Primary Duties &amp; Responsibilities- - Responsible for day to day operations; meeting defined SLAs and KPIs for the process - Define and implement operations strategy, structure, and processes - Should have good understanding of the business products/services - Manage staffing needs for the operations team including recruitment, retention and budgets - Coach, mentor and develop the talent to drive high performance - Effectively manage the P&amp;L and ensuring that revenue targets are achieved or exceeded. Engaging with Client process team and work on project that improve client processes and drive client value - Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services - Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives - Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account - Be proficient in comprehending SOW / Contract nuances for the account - Provide regular performance updates to the senior leadership team. - Monitor performance to proactively identify efficiency issues and propose solutions.

Hyderabad

Senior Group Manager - Consulting & Professional Services - BGV Operations 

Senior Group Manager - Consulting & Professional Services - BGV Operations  ,Job Description for Senior Group Manager - Consulting & Professional Services - BGV Operations  in Pidgin Consulting in  Hyderabad for (10-15) years of experience. Apply Now!

Job Description for Senior Group Manager - Consulting & Professional Services - BGV Operations  in Pidgin Consulting in  Hyderabad for (10-15) years of experience. Apply Now!