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01/11 Priti Goyal
Founder at Serving Skill

Views:463 Applications:103 Rec. Actions:Recruiter Actions:23

Senior Group Manager - Consulting & Professional Services - BGV Operations (10-15 yrs)

Vishakhapatnam/Vizag Job Code: 861036

- Atleast managed 100 people

- Client mangement experience should be there

- If P&L management experience is there its added advantage

Job Description ;

Role Background :


- We work with a leading global background screening and workforce solutions providers.


- The key services include on-demand employment background checks, drug testing, Form I-9, employment and education verifications.


- Candidate should have extensive operating experience particularly in criminal research for US and managing the background screening blended process i.e. involving data & voice


Primary Duties & Responsibilities :


- Responsible for day to day operations; meeting defined SLAs and KPIs for the process


- Define and implement operations strategy, structure, and processes


- Should have good understanding of the business products /services


- Manage staffing needs for the operations team including recruitment, retention and budgets


- Coach, mentor and develop the talent to drive high performance


- Effectively manage the P&L and ensuring that revenue targets are achieved or exceeded


- Engaging with Client process team and work on project that improve client processes and drive client value


- Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services- Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives


Job Description : Sr. Group Manager, Consulting & Professional Services


- Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account


- Be proficient in comprehending SOW / Contract nuances for the account


- Provide regular performance updates to the senior leadership team.


- Monitor performance to proactively identify efficiency issues and propose solutions.


Desired Experience and Skills ;


- Bachelor's degree with 12 to 15 years of related experience


- MBA preferred


- Excellent Communication skills


- Strong Client interaction & Account management skills


- Strong business acumen with a broad understanding of fundamental business principles


- Large team management experience- should have managed team size of 300+ in US BGV operations


- Lead by example (Result oriented, energetic, punctual, and respectful of others and being a team player)


- Foster an environment of continuous improvement by identifying opportunities to streamlines processes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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