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18/11 HR
HR Manager at Yo HR Consultancy

Views:483 Applications:121 Rec. Actions:Recruiter Actions:22

Senior Group Manager - Consulting & Professional Services - Background Verification Operations (10-15 yrs)

Andhra Pradesh/Vishakhapatnam/Vizag Job Code: 865333

Senior Group Manager - Consulting & Professional Services - BGV Operations

Experience : 10 - 15 years

Role Background :

- We work with a leading global background screening and workforce solutions providers. The key services include on-demand employment background checks, drug testing, Form I-9, employment, and education verifications.

- Should have extensive operating experience particularly in criminal research for the US and managing the background screening blended process i.e. involving data & voice

Primary Duties & Responsibilities :

- Responsible for day to day operations; meeting defined SLAs and KPIs for the process

- Define and implement operations strategy, structure, and processes

- Should have a good understanding of the business products /services

- Manage staffing needs for the operations team including recruitment, retention, and budgets

- Effectively manage the P&L and ensuring that revenue targets are achieved or exceeded

- Engaging with the Client process team and work on a project that improves client processes and drive client value

- Identify new business opportunities (Farming) including new markets, growth areas, trends, products, and services

- Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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