Senior Executive - Talent Search at Global Professional Services
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Senior General Manager/General Manager - Process Training - Insurance/BPO (14-17 yrs)
Senior General Manager/General Manager - Process Training - Insurance/BPO
Location : Pune
Overall Experience : 15+ Years
Functional Experience :
- 7+ Years in Process Training
- Extensive exposure to Insurance - GI
Education / Qualification : Post Graduate
Scope of Work / Area of Influence :
- To lead training function for Banking Financial Service Insurance Healthcare
- This will be achieved through a team of AVPs, Managers and Trainers
Key Accountabilities :
- Build and implement the training strategy for the overall BU
- Independently enable scalability of the function in dynamic and fast growing BU
- Own SLA - 100% Adherence to SLAs and training Calendar
- Ensuring 100% client satisfaction Index on training and training initiatives
- Co-own Operations Quality target
- Maintain and Review Training Standard Procedures
- Meet internal KPI
- Training Review with Internal & External Customer
- Own New Hire Orientation and manage attrition during training
- Custom training as per Ops/Client requirement
- Coaching and Feedback, Soft Skills training, etc
- Knowledge Management Implementation
- Develop new and improved modules
- Managing performance of team and driving them
- Developing Trainer skills
- Mentoring Trainers
- Career path for Trainer, Succession Planning
- Selecting and Evaluating process Trainers
- Trainer Evaluation Periodically
- Devise mechanism to continuously improve throughput
- Review Training MIS Job Responsibilities
- Ensuring Training Records as update, Meeting ISO requirement
- Monitor and Implement Training Feedback
Personal Attributes :
- High Initiative and Enthusiasm to drive improvements
- Excellent communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time.
- Prioritizing and Organizing Skills.
- Ability to lead and give direction to a team spread across locations
- Analytical and problem solving skills
- Exposure to quality and understanding of quality resources & their requirements
- Hands-on with Excel, PPT, other MS office tools, other presentation & project management tools
- Analytical and Logical Thinking
- Reporting and Co-ordination Skills
- Open to travel between locations
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