Senior/Executive Vice President - Business Operations - Bank

There is an urgent requirement with one of leading PSU BANK as Senior VP Business Operation/ Executive VP Business Operation

Location : Mumbai

Key Areas :

- Strategize and lead the Institutional Refinance Relationship Management team across all customer segments towards achieving the targets in consultation with the Head of Business Operations.

- Evaluate potential Institutional Refinance business deals by analyzing market strategies,feasibility, risk management and internal priorities.

- Develop solutions and negotiation strategies by analyzing

- Institutional Refinance business strategies, operations and clients' needs.

- Define, drive, and continuously improve the relationship management framework and business policies for the Institutional Refinance / Business Operations.

- Lead closure of the new Institutional Refinance / Business deals by negotiating contracts with clients as and when needed.

- Develop expansion strategy for Institutional Refinance Business into new customer segments, geographies,products as per the strategic plan in close consultation with the Head - Refinance.

- Assist Head of Business Operations in implementation and Change Management for adherence to strategic direction in Institutional Refinance cost management, goal setting,alliances, employee relations, customer satisfaction and risk management.

- Assist Head of Business Operations in preparing annual Institutional Refinance business plans and operational budgets through internal and competitive benchmarks.

- Ensure design of up-to-date policies and operating procedures for the all Institutional Refinance / Business customer segments and products.

- Lead Relationship Managers for all customer segments and set targets towards the shared strategic goal.

- Oversee timely and effective end-to-end service fulfilment (lead origination, underwriting, collections, and monitoring & Follow-up) by ensuring close collaboration between Relationship Managers, Refinance Executives, Lead -Refinance Appraisal Processing & Information Dept., and Monitoring and Follow-up field coordination team across India.

- Develop and maintain good industry contacts and increase the visibility and acceptance in the market.

- Locate or propose potential business deals by contacting potential clients (Banks/NBFCs/MFIs).

- Ensure collaborative working with Risk & Compliance,

- RAPID and Treasury & Accounts to deliver effective customer engagements.

- Enhance strategic collaboration across customer segments (Banks, NBFC, MFI etc.).

- Acquire new customers and increase wallet share from existing customers to increase business and market reach as per the strategy.

- Have periodic discussion with customers on customer satisfaction.

- Ensure timely and accurate preparation of various periodic reports and memorandums for submission to various committees for sanction / asset liability management / delinquency management, etc.

- Acts as approver, signatory, and checker as per the delegation of authority.