Senior Executive - Credit Operations - BFS

Title: Senior Executive - Credit Operations

Location: Onsite

Type: Full Time

Job description

- Customer Service - TAT Tokens customer complaints and NSR/SR closure Management

- Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection

- Cross selling the insurance and other products to walk in customers Cash Customer Service /NPS and Audit Queries Service branch maintenance and control

- Consistent increase in penetration of CDM/Kiosk

- Manage escalations with teams (Centralize/HO) for end to end resolution

- Petty cash management

- Maintain minimal errors in audit report published by HO

- Understanding of cash customer service related processes and policies

- Graduate/Post graduate fresher/with experience Ability to work independently and towards deadlines

- Effective oral and written communication skills

- Customer Relationship and Services: Interacting with external customers and internal customers and addressing their queries, requests and complaints.

- New Business Processing: Handling end to end New business processing