Consultant at ABC Consultants
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Senior Director - Transition - Contact Center/Call Center (10-19 yrs)
BPO Experience is Must
- Strong Transition experience for Contact Center or Call center process
- Strong client-facing, communication and presentation skills; ability to assess and anticipate client needs and instill confidence.
- Minimum of 5+ years successfully managing the complete project life cycle involving multiple functions and teams of 10+ people.
- Be the expert: Be responsible for leading client facing projects from project initiation, planning, execution, monitoring and control and close-down processes.
- Strengthen relationships: Work closely with customers to deliver their projects on time and on budget. They must possess the ability to lead combined teams with senior client, 3rd party vendor,
- The ability to report and present to executive management is a must
Control and coordinate: The individual selected for this role needs to be self-driven, have a passion for understanding how to solve problems, and be willing to embrace challenges head on. The ideal candidate is someone with a desire for continual learning and who possesses strong communication, problem-solving, analytic, interpersonal skills, and is Customer service-oriented , Detail-oriented , Adaptable , Accountable, Resilient , Able to lead a team.