Senior Director - Product Management - Internet/Online

Senior Director, Product Management

The Head of Product Management is responsible for the overall Product Management practice. As such s/he covers the following roles:

- As a Product Management Leader, s/he develops/defines and drives the Product Vision and strategy of a given Product Line.

- As a seasoned Product Management practitioner and leader, s/he is responsible for carrying forward and expanding

UNDERSTAND MARKET AND CUSTOMERS:

- Identify customer needs (informs the product vision) with key input from sales, etc.

- Conduct research to understand customer behavior including how they are using existing solutions

DEVELOP PRODUCT STRATEGY:

- Lead product management (product strategy and functional product management) with direct link with R&D, establishing servicing, functional and operational quality standards.

- Product's strategic positioning and value for company and customers

CUSTOMER DISCOVERY:

- Identify customer value drivers following standard process

- Generate preliminary list of features including customer-centric, business mandatory (e.g., compliance, billing, etc.), non-functional requirements (e.g., metrics, tech debt, etc.)

ITERATIVE DEVELOPMENT:

- Iterate on solutions, epics, features and prototypes (update Product Requirement Documents as needed)

- Iterate on design and test with users (concepts, wireframes, prototypes, finalized screens)

PRODUCT MANAGEMENT PRACTICE LEADERSHIP:

- Define in close collaboration with the Central Organisation and the local leadership the Product Management strategy and define, evolve and communicate the Product Management practice in line with business needs; applying best practices from other industries and enterprises

Create a strong, resilient, continuously evolving Product Management team that focuses on:

- Customer value generation; evolving practices to enrich our value hypotheses, including value measurement enablers in all product evolutions and following the value realization and adoption of our solutions with our customers

- Customer centricity; putting the customer at the heart of everything we do, adapting to market changes and needs and foster solution adoption

- Define the local people strategy (profiles, talent pipeline, sourcing, resource assignment, key talent management, etc.)

- Attract, recruit, and efficiently ramp-up the Product Management workforce that is empowered and works collaboratively.

- Maintain strong morale and engagement; valuing the contribution of each product manager and promoting a culture of recognition

- Apply and follow-up objectives for individuals defined as per Business Domain goals

- Define and continuously evolve a detailed curriculum of a SAFe Product Manager; drawing a path for each individual towards this target of excellence; follow up with each product manager regularly on their individual training plan.

- Assist, guide, coach and motivate team members in the PM practice.

- Manage local HR activity and procedures related to their area/department (incl. assessment, development, motivation and pay review)

- Ensure timely and appropriate communication to team members regarding local organization information.

- 10 + years of experience in senior Product Management (customer solution) or commercial positions.

- 5 years of experience in People Management

- Client facing experience

- In-depth understanding of the travel industry & expertise in and up-to-date knowledge of market dynamics and traveler behaviors