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22/02 Prasana Hariharan
Client Manager at ABC Consultants

Views:1401 Applications:348 Rec. Actions:Recruiter Actions:73

Senior Director - Process Excellence - BPO (20-25 yrs)

Bangalore/Chennai/Hyderabad Job Code: 895195

- Planning & execution of the transformation strategy and roadmap for strategic initiatives

- Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools and working closely with the development team

- Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans

- Managing relationships with external contractors and consulting project resources as necessary

- Defining the delivery roadmap, including input into the budget

- Managing end-to-end life cycle from strategic planning to tactical activities also post production management

- Designing and executing a monthly delivery forecast across the service lines

- Identifying new opportunities within existing category to grow market

- Planning & execution of the transformation strategy and roadmap for strategic initiatives

- Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools and working closely with the development team

- Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans

- Managing relationships with external contractors and consulting project resources as necessary

- Defining the delivery roadmap, including input into the budget

- Managing end-to-end life cycle from strategic planning to tactical activities also post production management

- Designing and executing a monthly delivery forecast across the service lines

- Identifying new opportunities within existing category to grow market

- Must have led high impact transformation projects including levers like Automation /Analytics and Process levers end to end.

- Good Expertise in RPA automation/Analytics life cycle management experience

- Must be Master Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from Tier 1 institutes..

- At least 20+ years of work experience with min 18 years of relevant experience

- Must have excellent analytical, presentation & communication skill- Must have led high impact transformation projects including levers like Automation /Analytics and Process levers end to end.

- Good Expertise in RPA automation/Analytics life cycle management experience

- Must be Master Black belt certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from Tier 1 institutes..

- At least 20+ years of work experience with min 18 years of relevant experience

- Must have excellent analytical, presentation & communication skill

Women-friendly workplace:

Maternity and Paternity Benefits

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