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Client Manager at ABC Consultants
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Senior Director - Process Excellence - BPO (20-25 yrs)
- Planning & execution of the transformation strategy and roadmap for strategic initiatives
- Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools and working closely with the development team
- Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans
- Managing relationships with external contractors and consulting project resources as necessary
- Defining the delivery roadmap, including input into the budget
- Managing end-to-end life cycle from strategic planning to tactical activities also post production management
- Designing and executing a monthly delivery forecast across the service lines
- Identifying new opportunities within existing category to grow market
- Planning & execution of the transformation strategy and roadmap for strategic initiatives
- Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools and working closely with the development team
- Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans
- Managing relationships with external contractors and consulting project resources as necessary
- Defining the delivery roadmap, including input into the budget
- Managing end-to-end life cycle from strategic planning to tactical activities also post production management
- Designing and executing a monthly delivery forecast across the service lines
- Identifying new opportunities within existing category to grow market
- Must have led high impact transformation projects including levers like Automation /Analytics and Process levers end to end.
- Good Expertise in RPA automation/Analytics life cycle management experience
- Must be Master Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from Tier 1 institutes..
- At least 20+ years of work experience with min 18 years of relevant experience
- Must have excellent analytical, presentation & communication skill- Must have led high impact transformation projects including levers like Automation /Analytics and Process levers end to end.
- Good Expertise in RPA automation/Analytics life cycle management experience
- Must be Master Black belt certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from Tier 1 institutes..
- At least 20+ years of work experience with min 18 years of relevant experience
- Must have excellent analytical, presentation & communication skill
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