Senior Director - Key Accounts - eCommerce

Senior Director - Key Accounts

Job Description :

- Taking care of the escalations of top Clients, ensure revert on every email of a client on time by the team.

- Ensuring TAT, NDR handling and Account management of clients.

- Analyzing each accounts for remittance and bill settlement.

- Focus in building new business, increasing customer loyalty, and forging strong relationships with external clients.

- Building alliances with Brands along with large distributors, across various product verticals.

- Overseeing Complete account management activities at PAN India level.

- Handling queries on business association and facilitate onboarding.

- Handling Pan India Operations and India Post Operations as well.

- Managing Partners to smooth operations and ensuring 100% Connection to be done as per given SLA.

- Works closely with other teams to ensure client satisfaction

- Manages the delivery of service for assigned accounts.

- To achieve the monthly sales targets.

- Day to day interaction with clients regarding their business requirements

- Meeting client on a regular interval on performance, load increment, relationship building.

- Understanding and fulfilling clients requirements.

- Analyze data completely i.e. from first mile to last mile.

- Work closely with Operations and product teams in order to fulfil clients requirement

- Daily follow up in order to getting closure of shipments.