Senior Director - Governance Services India Operations - BPO

Role: Senior Director - Governance Services India Operations

Experience : 20 to 27 Years

Location: Bangalore

- Sourcing Transactions (Supplier Selection, Contracting Strategy and Negotiations Support)

- Change Management

- Service Management & Governance.

- Governance (Managed) Services

- Manage the delivery of Governance Services for various clients out of India in all respects - Service Levels, operational execution, interface with client side resources as well as direct client interfaces, etc

- Manage the transition of new clients governance services to India

- Manage the Governance Services resources in India

- Hire, train and motivate the resources across levels within the Governance Services unit in India

- Administrative responsibility for the unit for all internal admin processes in terms of time accounting, financial matters etc.

- Manage the India Governance Services Operations budget

- Support the pursuit process for selling Governance Services to new clients - showcasing the existing capabilities, support the development of collateral material etc.

Learning Opportunities:

- Significant learning opportunities for the candidate covering:

- Exposure to international marquee clients across a range of industries

- Utilize leading edge software tools

- Learn company methodologies, tools and ways of delivering services to global clients

- Mentoring by company Leadership team

- Training in company's gold standard sourcing industry tools, methodologies and processes

- ITIL certification opportunity

- Opportunities to travel internationally for short duration.

Required Skills and Experience:

- Excellent operations management skills

- Excellent communication (verbal and written)

- Process oriented individual with strong discipline

- Sensitivity to different cultures to work in international teams

- Willingness to work with clients and colleagues across different time zones

- Manage teams for ensuring on time delivery of high quality work that meets the services levels expected by the client

- Relationship building skills with clients

- Ability to quickly learn and apply methods, processes and tools

- Good Working knowledge of MS Office suite

- Prior IT experience desirable

- Basic financial management

- 6 Sigma qualification and experience a plus

- ITIL certification and experience a plus

- 5 - 10 year prior ITO and/or BPO operations management experience essential