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Senior Director/Director - Trust & Safety/Policy Governance & Program - Online/Internet (5-20 yrs)
Senior Director/Director - Trust & Safety/Policy Governance & Program
Position Summary :
- The Trust & Safety (T&S) function within organisation is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across organisation's marketplace businesses.
- The Senior Director / Director for Trust and Safety Policy Governance and Programs will manage T&S Policy Governance and shared initiatives between Global Trust & Safety and teams in partnership with all global and local stakeholders..
- The Senior Director / Director Trust & Safety Policy Governance & Programs will work with Global and local Trust & Safety Product and Technology, Compliance, Customer Care and Business Intelligence and Analytics teams in particular. This role will report into the Chief Ethics & Compliance Officer of the Group.
Key Responsibilities :
- Manage Trust & Safety Policy Governance
- Partner with Global T&S teams to facilitate best practice sharing
- Prioritize and coordinate implementation of all Trust & Safety shared programs in partnership with local and global Trust & Safety stakeholders
- The ideal candidate will be highly motivated and customer focused.
- The position requires a hands-on, entrepreneurial style, to become personally involved to whatever degree necessary to manage functional responsibility and key relationships. We are looking for a cross-functional team player who drives hard, can handle controversy, and makes decisions firmly and objectively.
Minimum Qualifications :
- Master's Degree in Business, Government Relations, Compliance or Attorney
- 5+ years experience in risk and fraud management (detection, enforcement, policy management)
- Experience in the consumer or retail space required
- Strong management skills; sets clear priorities and performance goals for the team and eliminates barriers to the team's success
- Smart, organized analytical thinker, with the ability to perform detailed analysis of numerous metrics
- Strong verbal and written communications skills, able to communicate at all levels, including senior executives
- Excellent presentation skills, able to build executive level summaries
- Experience working with external stakeholders, industry partners, and government regulators
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