Key Accountabilities

Operational management

- As the Delivery Manager, you will lead the service delivery. Liaising with the Country Director you will align operational functions to the client objectives.

- You will measure and be accountable for critical metrics to ensure a high quality of service is being delivered.

- You will assist in driving standard methodology/processes across the sourcing lifecycle and strive to be an ambassador for the brand at every interaction.

Your duties may include, but are not limited to:

- Responsible for all Customer relations and negotiations

- Ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and providing direction and mentoring where necessary

- Assure that all program personnel are adequately trained on Vendor Management software, program procedures and policies

- Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives

- Performance manage all program resources by setting expectations concerning their performance

- Responsible for estimating the quality and quantity of resources required to successfully achieve program objectives, and account for succession planning

- Responsible for budgetary projections and management

- Prepares and delivers weekly and monthly status reports to Allegis Global solutions and client

- Acts as a liaison between the customer's and supplier's senior management

- Manages supplier relations

- Resolves all program issues with customer and suppliers as appropriate

- Travel as necessary to support customer activity at key accounts

- Assist in implementation of the Workforce Management Solution at new customer engagements

- Assuring MSP account processes and procedures adhere with AGS Way principles

- Assess areas of opportunity for process improvement and work with the Country Director to implement change where needed

- Ensuring information security compliance

- Supporting compliance with all hiring protocols and local employment laws, including data integrity and maintenance in the client systems

- Work with HR on sourcing, inducting and training new team members

- Collaborating with global program team to share best practices and ensure consistency across regions.

Leadership:

- Must have demonstrated self-development and the development of others (must be able to provide talking points upon request)

- Must be open to continuous feedback & learning

- Must be passionate about providing great work & have a high level of professional ethics

- Must be passionate about leading a team to drive towards a common organizational goal & foster camaraderie

- Ability to work with minimal supervision and fully leverage available Company resources

- Must be able to apply analytical and critical thinking while being solution oriented

- Must display initiative and drive to partner across time zones to drive performance results

Customer Service:

- Must be customer-service oriented (mind set/value)

- Must be able to put a customer at ease in a stressful situation

- When delivering content to the customer it has to be proactive and consultative

- Must take full accountability and ownership of the assigned end-to-end scope of the client program

Qualification And Experience:

1. 15+ Years of experience in staffing operations, service delivery, operations, client management & supplier management within the T15+ years- overall IT / Non-IT work experience in Contract Staffing

2. Excellent communication skills, analytical ability, management skills, and the ability to work effectively with clients

3. Strong people management skills, including coaching/mentoring and effective performance management.

4. Highly motivated & self-driven person who takes ownership and has the ability to build good relationship with technology and business stakeholders

5. MSP industry experience would be a plus

6. Min 3-5+ years- people leadership experience with a proven track record in hiring, performance managing, mentoring & growing people.

7. Experience of using recruitment technology (VMS, ATS, CRM) would be desired

8. Exceptionally strong & effective communication skills

9. Comfortable working in a team environment that values group contributions

10. Project execution and delivery management skills

11. Experience managing through change initiatives

12. Ability to interpret data from a variety of internal and external source and predict trend

13. Ability to work in a diverse global team leveraging & sharing best practices within the program

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

Contact Person Name, Address & Nos.:

P.G.Ganesh
Perfect Placer
Mobile : 8368469496

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