Senior Customer Success Manager What is the role? : As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in building and delivering value to our clients. You will be advising, assisting, and guiding our clients about products to ensure complete adoption of their features - thereby enhancing the product usage and business growth. You will be responsible for product metrics like NPS, churn, MAU, etc. Key responsibilities : - Involve actively in the complete lifecycle from the pilot, onboarding to the complete duration of the subscription period. - Establish deployment goals and success factors and then develop a plan to carry them out successfully. - Guide, educate, and train the client teams on product adoption. - Monitor, document and analyze the progress towards the stated goals and results. - Have a data-driven approach in providing solutions for the identified usage gaps. - Build value-based relationships with the clients as the single point of contact. - Identify right business use cases where Empuls can be applied and work with the client for getting them implemented ensuring measurable results. - Drive opportunities for cross-selling and upselling. - Negotiating and closing renewals with existing clientele. - Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap. - Work with the marketing team to execute customer surveys, case studies, usability tests, etc. Whom will you work with? : - You will closely work with the product team. You will report to the product team. What are we looking for? : - An enthusiastic individual with 4-8 years of experience in customer success in an HR tech/ SaaS company. - Experience managing customers (Small, mid and large) and handoff from Sales to onboarding to customer success. - Relevant experience in account management and customer success, preferably for SaaS products. - Bachelor's/Master's degree in any HR, Tech, MBA etc . - Strong interpersonal skills with excellent listening skills and empathy quotient. - Excellent written and verbal communication. - Self-motivated, team player with a high focus on customer centricity and delight. - Expertise in handling client issues and servicing the client in a fast-paced environment. - Preferred - experience in the HR domain and Technical skills. What can you look for? : Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with us.

Bangalore

Senior Customer Success Manager - IT 

Senior Customer Success Manager - IT  ,Job Description for Senior Customer Success Manager - IT  in Blue First HR Consulting in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Senior Customer Success Manager - IT  in Blue First HR Consulting in  Bangalore for (4-8) years of experience. Apply Now!