Senior Consultant - Transformation - BPO/ITeS

Job Description :

1) Experience in Digital and analytical solutions - Understanding and hands-on experience for latest digital solutions and analytics offering

2) Good Experience in consulting projects, Business process re-engineering projects

3) Good knowledge on Digital Solutions in contact Center operations

4) Good Understanding of customer journey analytics

5) Experience in leading complex projects on customer journey analytics

6) Experience in working in voice processes, BPO environment

7) Team handling and working in cross functional teams

8) Candidates with knowledge of Travel, Utilities, Retail preferred

Requirements :

1) 10+ years of experience and 8+ years in relevant field

2) Excellent verbal and written communication skills

3) Must have strong work ethics

4) Must be well organized and a self-starter

5) Detail oriented, professional attitude, reliable

6) Speech and Text Analytics preferred not mandatory

7) Possess strong organizational and time management skills

9) Strong problem-solving skills, accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills

Must-Haves :

- Specifically looking for Transformation + Analytics folks with Contact Center Background.

- Speech to text / text to Speech analytics is preferred and not mandate.

- Need candidates with Excellent Communication Skills.

- It's an Individual Contributor role reporting to Sr. Director- Quality.