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Search Consultant at Mastermind Network
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Senior Consultant/Principal Consultant/Director - Customer Strategy - Sales Transformation - Consulting Firm (3-15 yrs)
Customer Experience
Aligning brand promise, products and services, channels and pricing for customers- touchpoint and consumption experiences. Customer Experience one of the key sources of competitive advantage. Build customer engagement and revenues; get it wrong and risk losing customers, negative impact on your corporate reputation and loss in revenues and market share.
- Map the customer journey, identify the moments that matter, and design and implement a differentiated customer experience that delivers on your brand promise.
- Develop a multi-channel experience that is integrated across channels and to back-office systems to deliver a seamless experience.
- Identify how digital technologies can optimize and enhance the customer experience, whether through new channels or new products and services.
Critical must-haves:
- Market sizing and market entry strategy
ANY OF : Design of Customer Experience design AND / OR Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes AND / OR Contact (Call) center design, conversion rate & process improvement
- Business casing/business modeling experience
- Sales uplift / revenue growth
- If from a consulting background, should have led individually large workstreams or small projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)
Good-to-haves:
- Multi-channel management, retail store operations management
- Experience with startups / front office technologies/payment solutions
- Digital Marketing improvement
- Loyalty program design and roll out
- Marketing RoI improvement
Core skills & behaviors:
- Strong analytical and problem-solving capability
- Excellent communication skills - verbal, written, leadership communication
- Strong PPT and Excel skills
- Strong individual contributor & as a good to have: Team leadership - past experience of leading 1-2 member teams (if consulting background) and 3-4 member teams (if industry background)
- Interacting and effectively managing senior client stakeholders
- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude
Professional and educational background :
- Should have 3 to 10 years of relevant work experience post MBA; MBA from IIMs / XL, Candidates preferred from consulting background.
- Alternatively candidates from industry background willing to join consulting domain (B2C companies - sectors of FS & Insurance, or hospitality, travel, telecom, retail, health & wellness); can also be looked at requires more number of relevant work ex years if from industry background.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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