Senior Consultant - Digital Transformation - Blackbelt

About Client :

- Organization is a global business process management company that offers a wide range of services to clients across various industries. The company has offices in over 16 countries, including the United States, United Kingdom, China, and the Philippines.

- It provides services such as finance and accounting, customer care, research and analytics, legal services, and procurement to clients in industries such as banking and financial services, healthcare, insurance, travel and hospitality, and retail and consumer goods.

Role :

- The job involves delivering end-to-end contact center digital transformation projects, running consulting engagements, building curated transformation solutions, and conducting market research.

- The candidate should be well-versed in pre-sales activities, developing collateral and new capabilities, and understanding client digital transformation needs.

- They should possess strong analytical, communication, and negotiation skills, as well as be proficient in Excel, Word, PowerPoint, and digital platforms.

- The ideal candidate should be a team player, self-driven, results-oriented, and capable of domestic and international travel. The minimum academic qualification required is an MBA, and the candidate should be Black Belt Certified.