Senior Community Manager - SaaS Product

Senior Community Manager

Location : Bangalore

Experience : 4.0 - 7.0 Years

Must-Have :

- Working in a Saas based product firm

- Excellent communication skills

- Experience as a community manager, planning and leading community engagement initiatives
 
Key Responsibilities :

- Scout and identify the SMEs in the field of Artificial Intelligence, Machine Learning & Business Analytics from India.

- Lead end-to-end onboarding and training process

- Engage with prospects as a Learning ambassador and brief them on engagement opportunities

- Assess prospects on the ability to deliver a learning experience as per the quality standards of Learning

- Orient new mentors, prepare them, and deliver ongoing feedback & training to ensure they continue to deliver a Learning experience

- Create and maintain a healthy mentor pipeline to ensure all the delivery targets are met without compromising on the quality of learning experience for the customers

- Forge long term relationships with mentors & gurus to ensure they have a long term association with Learning

- Contribute towards transforming the mentor management function

- Collaborate with Operations, Technology, and SMEs on process planning, system design and solutions/initiatives to enable long-term success in mentor/guru management